Recommending heating and cooling maintenance

For the past fifteen years, I’ve worked as a receptionist at an HVAC company.

I answer the phones and schedule appointments for installation, maintenance and repair.

I handle the inventory, ordering and billing. We have twelve licensed contractors working for us and coordinating the jobs can sometimes be a bit difficult. Very often a repair will take longer than expected, so I need to allow time between projects while also minimizing downtime. Plus, I need to be knowledgeable when I talk with customers on the phone. They often call to explain a problem they’re having with their furnace, air conditioner, heat pump or boiler and want advice. Over the years, I’ve gotten quite good at figuring out the most likely cause of the issue. In most cases, it’s neglected maintenance. Whether the heating or cooling system is running at max capacity or sitting idle, dust and other contaminants work their way inside and buildup on the components. This debris restricts airflow and hinders the operation of moving parts. It forces the heating and cooling equipment to work harder, run longer and consume more energy. The result is diminished comfort, degraded air quality and higher operational costs. The solution is typically a thorough cleaning performed by one of our licensed professionals. I always encourage our customers to enroll in a maintenance plan. When they become a member, we provide reminders to schedule annual upkeep for their heating and cooling equipment. We send a technician to complete an inspection and tuning in the fall and spring, making sure the systems are prepared to handle the upcoming working load operating at peak efficiency.

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