Recommending heating and cooling service

For the past fifteen years, I’ve worked as a receptionist at an Heating, Ventilation as well as A/C business, and i answer the PCs and schedule appointments for installation, service and repair.

I handle the inventory, ordering and billing, but all of us have twelve licensed businesss working for us and coordinating the tasks can occasionally be a bit difficult; Very often a service will take longer than expected, so I need to allow time between projects while also minimizing downtime. Plus, I need to be know-howable when I talk with clients on the PC. They often call to explain a problem they’re having with their gas furnace, air conditioning system, heat pump or boiler and want advice, then over the years, I’ve gotten quite wonderful at figuring out the most likely cause of the issue. In most cases, it’s neglected service, however whether the heating or cooling proposal is running at max capacity or sitting idle, dust and other contaminants work their way inside and buildup on the components. This debris restricts airflow and hinders the operation of moving parts. It forces the heating and cooling component to work harder, run longer and consume more energy. The result is diminished comfort, degraded air quality and higher operational costs. The solution is correctly a thorough cleaning performed by a single of our licensed professionals. I always encourage our clients to enroll in a service plan. When they become a member, both of us supply reminders to schedule annual upkeep for their heating and cooling equipment. All of us send a serviceman to complete an inspection and tuning in the fall and Spring, making sure the systems are prepared to handle the upcoming working load operating at peak efficiency.

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