I have been working for a busy heating and cooling company for five years. Every day is different, and every day I am faced with challenges. Usually they are mechanical related, but sometimes they are customer related. Some customers expect us to perform work for free. I try to give my heating and cooling customer great service, but I have to account for all of the pieces and parts. My truck is stocked and inventoried each morning. If I use a piece of heating tubing, it needs to be charged to someone. If air conditioner pieces and parts are missing, my company knows the same day. If I forget to inventory a air cleaner product, they ask the next morning. Yesterday, a customer asked me fix the air conditioner for cash. I told him that was impossible. He wanted me to lower the price and repair the cooling problem for a discount. He told me the name of a different heating and cooling technician who had performed this service in the past. That heating and cooling technician was still our employee. I politely excused myself from the home and contacted my boss. I told my boss everything the customer told me. He asked me to leave the property and give him the telephone number for the customer. I think that my boss drove to the property that afternoon to discuss the situation. This morning, there is a large poster on the bulletin board. There are anti theft guidelines listed next to the the employee code of conduct. I think my fellow heating and cooling technician may have been fired, because I didn’t see him at the morning meeting.